Orders are shipped out in the order they are received and within 4 business days. An email usually with a tracking number will be emailed to you once your order is shipped.
What shipping carrier do you use?
We use USPS, UPS or DHL.
I purchased an LED Waist Bag, LED Gloves, LED Hat or a LED Vest, I pressed the power button and it does not turn on, what should I do?
For safety during shipping and to preserve battery life, a clear and red plastic tab is placed visibly between the batteries, just pull that plastic tab out and the LED product will become functional.
I am trying to order an item but I don't see my size, what should I do?
If you do not see your size listed for a particular item, that means that item either is not available in that size or it is sold out. If you want to inquire about when/if it will be stocked you may email us at email@example.com.
I am a rewards member, I attended an event, how can I get my FIT POINTS for attending?
If you plan to attend a GRO FIT PARTY and are a rewards member, you must either do an advance reserve or/and sign in at the door and check off the member box and include member email. All manual Fit Points are applied in 24-48 hours of notification. All manual Fit Point application inquiries must be emailed to firstname.lastname@example.org. Visit http://www.gro-fit.net/rewards/ for more information about the GRO FIT Rewards Program.
Promotional (PROMO) Codes
Promotional coupons are limit one per customer and cannot be combined. Coupons are not valid for purchase of gift certificates, gift cards or in-store services. If your coupon is not working, please double check it's been entered correctly. Most coupons have restrictions and are available for only a limited time. If you're having a problem with a code, please call us or send us an e-mail.
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