FAQS

  • When will my order be shipped?
      • Orders are shipped out in the order they are received and within 4 business days. An email usually with a tracking number will be emailed to you once your order is shipped.
  • What shipping carrier do you use?
      • We use USPS, UPS or DHL.
  • I purchased an LED Waist Bag, LED Gloves, LED Hat or a LED Vest, I pressed the power button and it does not turn on, what should I do?
      • For safety during shipping and to preserve battery life, a clear and red plastic tab is placed visibly between the batteries, just pull that plastic tab out and the LED product will become functional.
  • I am trying to order an item but I don't see my size, what should I do?
      • If you do not see your size listed for a particular item, that means that item either is not available in that size or it is sold out. If you want to inquire about when/if it will be stocked you may email us at info@grofitparty.com.
  • I am a rewards member, I attended an event, how can I get my FIT POINTS for attending?
      • If you plan to attend a GRO FIT PARTY and are a rewards member, you must either do an advance reserve or/and sign in at the door and check off the member box and include member email. All manual Fit Points are applied in 24-48 hours of notification. All manual Fit Point application inquiries must be emailed to rewards@grofitparty.com. Visit http://www.gro-fit.net/rewards/ for more information about the GRO FIT Rewards Program. 
  • Promotional (PROMO) Codes
      • Promotional coupons are limit one per customer and cannot be combined. Coupons are not valid for purchase of gift certificates, gift cards or in-store services. If your coupon is not working, please double check it's been entered correctly. Most coupons have restrictions and are available for only a limited time. If you're having a problem with a code, please call us or send us an e-mail.